Support
Last updated: 23 October 2026
Contact us
E-mail: hello@drznova.com. We answer in English or French, usually within a few working days.
DRZ Nova, Fabio D'Aurizio, Rue de Presles 239, 6200 Châtelet, Belgium.
Company number (BCE/KBO): 0629.967.488 · VAT: BE0629967488 · E-mail: hello@drznova.com
In the app: Parents, then "Contact us". The parents' area opens with the gear icon at the top right of the home screen, behind the parental gate.
Frequently asked questions
How do I pass the parental gate?
Press and hold the button for 3 seconds, then type in digits the number written in words (for example "twenty-seven": 27). It stays open for 2 minutes.
How do I restore my purchases?
Parents, then "Restore purchases" (the button is also on the plans screen). Use the same Apple Account (or Google Play account on Android) as for the purchase. A subscription comes back on all your devices. Credits from a pack of 10 stories are tied to the device they were bought on: they do not come back on a new phone. If something goes wrong, write to us.
How do I cancel my subscription?
On your iPhone: Settings, your name, Subscriptions, Dodolune, then "Cancel Subscription". You can also go to Parents, then "Manage my subscription". Cancel at least 24 hours before the end of the current period to avoid renewal. The subscription stays active until the end of the paid period. Refunds are requested from Apple: reportaproblem.apple.com.
On Android: Google Play app, your profile, Payments & subscriptions, Subscriptions, Dodolune, then "Cancel subscription" (or Parents, then "Manage my subscription"). The subscription stays active until the end of the paid period. Refunds are requested from Google Play.
How do I delete all my data?
Parents, then "Erase all my data": profiles, stories and settings stored on the phone are deleted. Deleting the app also removes them. The anonymous device identifier stays in the keychain (on Android, it is computed again identically) so that the free story is not counted twice. To delete the counters kept by our server, write to us. See the privacy policy.
How do I report a story?
In the reader, tap "Report a problem", pass the parental gate, describe the issue if you wish, then tap "Send report". We receive the story text, without your child's first name. We review every report and fix or remove the content.
Do stories work offline?
Yes. A Dodolune library story, once opened, and all your custom stories (in "My stories") can be read again offline, with their illustrations. You need a connection to open a new library story or create a custom story.
Who writes the stories?
Artificial intelligence writes the texts and draws the illustrations. Library stories are reviewed one by one by a human before publication. Custom stories go through several safety filters. They are fiction: nothing in them should be taken as fact.
Is my child's first name sent anywhere?
No. Your child's first name and the cuddly toy's name never leave the phone: they are added to the story on the device.
How many custom stories can I create?
One free story per device. Monthly subscription: 10 per month. Yearly subscription: 6 per month. No more than 2 per day with a subscription. Pack: 10 stories, no expiry. The library is unlimited for everyone.
Who reads the story?
You do! Dodolune has no synthetic voice: stories are written to be read aloud gently by a parent. You can add soft music (Parent area, Soft music), which fades out on its own after the story.